Full price items may be returned for a refund to the original form of payment or exchanged within thirty (30) days of purchase. Items must be returned unworn for a full refund or exchange. They must have their original tags and be in new condition (not worn, washed, altered, etc.). We do not accept returns or exchanges on clothing purchased from any retailer other than Billy Reid. Items marked Final Sale or ending in $.50 are not eligible for return or exchange.

Note: Shipping fees are nonrefundable.

Please visit our Returns page to register your return and/or exchange. Login using your order number and zip code. You may also login using your email address at the bottom of the screen. Select the item(s) you wish to return or exchange. Choosing an exchange will prompt you to select the size and color of your new item. When you have completed your selection(s), choose the ‘Return Items’ bar at the bottom of your screen. You will be required to leave a comment in the “Additional Feedback” field to continue. A prepaid USPS label will be available to print at the end of your registration. After registering your return you will receive an instant voucher that can be used like a gift card on billyreid.mom. This voucher provides the option to immediately place an order for another item without waiting for your return to be received. Once we receive your return at our warehouse, any unused voucher amount will be refunded in full.

When you use our label, a $10 shipping fee will be deducted for any online return. Please note that exchanges and in-store returns are free of charge.

If you keep or exchange at least one item, no fee will be charged. If all items are returned from your order, an $18.00 zero keep fee will be charged.

If your item is final sale or outside of our return window, we suggest exploring Billy Reid Market, our resale platform. You can learn more about our steps here.

Absolutely, please take a copy of your email receipt to any of our Billy Reid retail locations. Returns and exchanges are always complimentary and free of charge in stores.

Absolutely. If you log in or register when you checkout, you have the option to save one or more credit cards for ease of checking out next time. Billy Reid, Inc. does not store any of this information. No one other than you will be able to access, use, or modify your saved card information, not even employees of Billy Reid, Inc.

We are happy to honor a price adjustment for full price items if a markdown occurs within 7 days of receipt of your items. Promotions do not apply.

Domestic orders of $250 or more are eligible for free ground shipping. International orders are not eligible for complementary shipping.

Once your order has shipped, you will automatically receive a shipment notification email that will contain a tracking number. You can also find your tracking number on your account page on www.billyreid.mom if you logged in before making your purchase. To do this, simply login to your account on www.billyreid.mom and click “View Order” next to the appropriate order. There you’ll find your shipping method that will show the tracking number(s) associated with that order.

Our online inventory includes our warehouse and 15 stores. There is a chance your package could ship in multiple packages from any one of these locations. In this case, you may receive multiple tracking numbers through our shipment notification emails.

Tracking numbers can take a few hours from the time they are generated to become active on www.fedex.com. If you’ve tried to track a package you’ve just received a shipment notification email about, try waiting until later in the evening to track it again. Often tracking numbers will not become active until a package has reached one of the larger shipping hubs, which can take a few hours after they are picked up from our distribution center.

We currently use FedEx for all shipments. For international orders, duties and/or VAT costs will be charged at checkout.

Unfortunately, we cannot facilitate exchanges for international customers due to customs and currency fluctuations. The original item purchased will need to be returned for a refund, and a new order will need to be placed for the replacement item. Duty and shipping charges cannot be refunded unless an incorrect item was shipped.

Duties and taxes vary from country to country. These will be estimated during checkout.

For international orders customers will be charged duties and taxes at checkout.

The time for your package to arrive can vary greatly based on the destination country, the shipping service you paid for, and other factors including how long it takes your package to clear customs.

Personalized orders can add up to 10 extra business days to the processing time of your order. These orders are not eligible for expedited shipping.

Currently we offer custom chainstitch on our Shoals Denim Shirts.

Yes, these will be shipped separately.

As personalized pieces are custom-made, they are ineligible for return or exchange.

If you believe you have received a defective piece or there is an error in your chainstitch, please reach out to our team [email protected] assistance.

Billy Reid, Inc. is continually seeking entrepreneurial, motivated, and experienced individuals to add to our quickly growing luxury retail operation. With shops in New Orleans, Chicago, New York, Atlanta, Charleston, Edina, Dallas, Austin, Nashville, Birmingham, and Florence, Alabama, along with a fast growing E-Commerce operation and ever expanding wholesale partnerships, Billy Reid, Inc. is in need of individuals who have a passion for working within a luxury brand environment that is fast paced and requires a start-up mentality. Resumes and inquiries can be submitted to [email protected].

Yes. Resumes can be submitted to [email protected].